Customer care

Withdraw from your purchase

Use this form to communicate your decision to withdraw from an online purchase to PANGAEA. Your declaration is recorded when you select “Confirm withdrawal”.

For online PANGAEA purchases, both through the Shop and Made for You, withdrawal may be communicated within 14 days of delivery. After giving notice of withdrawal, ship the product to the seller without undue delay and in any event within 14 days of giving notice. The direct cost of return shipping is borne by the customer. A full refund applies, subject to any reduction reflecting diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, in accordance with applicable law.